B-Stock Events FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on B-Stock Events? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on B-Stock Events.
Can I apply if I am located outside of the United States?
If you are registering as an international buyer on B-Stock Events, we require some form of official documentation that shows the purchase is for export so we can ensure that sales tax does not need to be charged on your purchases. This can include an exporter's license, registration with the department of revenue with your country, or business registration form. If you have already registered, you can fax this form to (650) 241-3328 or email it to us.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on B-Stock Events. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
No. An EIN is a federal identification number, but a state issued certificate is required for approval on B-Stock Events.
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
You can fax your reseller's certificate to (650) 241-3328 or email it to us.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on B-Stock Events, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
How large are the lots being sold?
Lots will vary from 1 to 5 full 40” Shipping Containers. Please refer to each auction title and description for detailed information.
What state will the products be in at the end of the Games and what Quality Control Tests are conducted?
The products will be used in the lead up to and during the Olympic Games. Given the short time period that our products will be used during the Games, we describe our products as having ‘limited use’ or ‘almost new’. However, depending on the location where they are used, the impact of use on the products may vary. In some cases, a percentage of products will also be completely new, and still in their original packaging.
Most products will show some light signs of use and wear or have endured transit. All products shipped will be functional, but may not have original aesthetic condition and may include scratches, stains, dents, some signs of rust and missing elements which do not impair functionality. Most products will not be in original packaging and will not have original documentation. Products are sold ‘As-Is’.
All products will be subjected to our Quality Control inspection prior to release after the Games and deemed either functional or non-functional. Non-functional products will not be included in final orders.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on B-Stock Events act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on B-Stock Events). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on B-Stock Events is in auction format only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $10,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.
What are the payment terms for winning bidders?
Payment terms are presented in the general information on the specific auction site. In most cases, a 30% deposit of the final value order will need to be paid to guarantee and confirm the winning bid. This deposit must be paid within 24 hrs of winning the auction.
The outstanding balance will be paid on 23rd August at the conclusion of the Olympic Games.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You should receive an email from B-Stock Solutions confirming your deposit payment within 2 business days and the status of your order will be changed to "Paid" on your account. If you do not receive your payment confirmation, please contact email@example.com.
How does shipping work?
Shipping of products will take place between 22nd September and 30th November, unless otherwise stated in the bid, and only once full payment has been received for the total Purchase Price of the Inventory Stock and shipping costs.
Containers with your purchased Inventory Stock will be shipped to the port of your choice if you have requested shipping. Once your containers have been loaded on to the ship, RGS Events will release the Bills of Lading to you and you will take ownership of the containers. You will then be free to arrange pickup of the containers upon arrival at your port of choice.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Buyers cannot physically collect the merchandise due to security restrictions in place at the Olympic sites where the merchandise is located. Buyers will select a preferred international port of choice where merchandise will be shipped.
Can I choose an alternative freight forwarder?
If you wish to use an alternative freight forwarder, please contact us.
Do I pay you for shipping?
You are responsible for paying for shipping, which is displayed as "Shipping Cost" on the auction page, and included in your Bid Won notification. Current rates are displayed on our Shipping Rates page.
When will the products be available?
Containers will be shipped between September and November 2016, at the end of the Olympic and Paralympic Games. In certain cases, some lots will be able to be shipped earlier. If you have a request related to delivery at a certain time please let us know and we will endeavour to accommodate your request as best as we can.
Why are the auctions taking place so far ahead of the end of the Olympic Games?
Given the scale of the Olympic Logistics operation, a huge amount of planning has to go into how the all FF&E is transported, assembled, used, bumped out, disassembled and liquidated. The timeframes to achieve these steps are very tight. Consequently, conducting the sale process of all RGS FF&E in advance is vital to determine the end destination for our products and allow time for logistics planning to ensure the right products end up in the right container and are shipped to the right client.
Who is responsible for Importation?
All inbound customs, duties, taxes, port charges, loading, and other costs will be the Buyers responsibility. They will be responsible for the collection of the containers from the destination port and the transportation to the Buyer’s final destination.
Buyers can use RGS Events’ shipping partner for onward transport to your final destination. If you do so, the cost and responsibility of the transport beyond the destination port and any agreement between our shipping partner and you is your responsibility.
Will I have to pay import duties on my products?
All inbound customs and duties charges are the Buyers responsibility. US Buyers may check import duties on the United States International Trade Commission website (https://dataweb.usitc.gov/scripts/tariff.asp) by using the HS code as listed in the product description in each listing.
How will the products be loaded and what protection / packaging will they have to avoid damage during transport?
Given the scale of the operation and the tight timeframes we are working with to take back all our products at the end of the Games, we will be unable to hold on to the original packaging and boxes in the vast majority of cases. Nearly all products arrived in Brazil flat-packed but with the time constraints in most cases, the form of the product on the exit will change. Where possible, products will generally be shipped `knock down` or “semi knock down” rather than fully assembled and either repacked into their export cartons or shrink-wrapped. Cardboard and shrink-wrap will be used for glass and/or fragile products. Castors will be removed, bagged and attached to the product. Smaller items will be bulk packed into boxes.
What guarantees can RGS or B-Stock provide that the products will arrive safely at the agreed port of destination?
RGS have a thorough QC process, which ensures that only functional goods are loaded and all goods that are loaded will be done so with care, protection and packaging as and when necessary and available to ensure the goods do not endure any damage in transit. However it is important to note that all goods are sold “As-is”.
RGS Events are selling all goods CFR (Cost & Freight). It is the buyer’s responsibility to take their own insurance on the goods if they wish.
Please see our Quantities page for more information.
What should I know about receiving my shipment?
Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.
How does the complaint process work (quality of goods, quantities received, reimbursements etc.)?
Detailed information about quantity discrepancies and quality of goods is available on every auction page and should be read prior to bidding. Please see our Quantities page for more information regarding discrepancies.
If any complaints should arise on receipt of the goods, please contact firstname.lastname@example.org.
What is B-Stock Events?
B-Stock Events is a marketplace dedicated to the liquidation of assets used in the production of major events around the world. Approved buyers have the opportunity to bid on and purchase these items after the conclusion of the associated events. The marketplace is operated by B-Stock Solutions and is part of the B-Stock Sourcing Network.
What products will be available for sale through the B-Stock Auction?
RGS Events are supplying over 150 products to the Games across a broad range of areas, including:
- Bedroom Furniture
- Bathroom Furniture
- Office Furniture
- Kitchen Furniture
- Security & Transport
- Event & Recreational Furniture
- Outdoor Furniture
- Electricals & Appliances
Almost all products will be available for sale through the auction. Typical stock can include, amongst many others, steel crowd control barriers, stanchions, tables (including folding tables), chairs (including folding chairs), garden umbrellas, beds, wardrobes, sofas, lamps , cabinets, lockers, sporting equipment.
Are there restrictions in how the RGS brand and Rio logos are used for commercial purposes by winning bidders?
Yes. Please refer to paragraph 4.4 of the Supplemental Terms of Purchase for all restrictions.
Where is the auction merchandise located?The merchandise on B-Stock Events is located at the official Rio 2016 Olympic sites in Rio de Janeiro, Brazil. Please refer to each auction title and description for detailed information.
When will the auction be running and how often are there new auctions?
Auctions will be running through June and July 2016. New auctions can be posted at any time. Buyers that are subscribed to the B-Stock Events newsletter will receive an email when auctions are opening and closing each day.
Will there likely be further products available beyond the Rio2016 auction?
RGS Events work with concurrent international sporting events, and are likely to have, although not guaranteed, similar FF&E available for purchase on the same platform every 12-24 months, allowing committed clients to plan their procurement well in advance with stock purchases at regular intervals.
Where were the products manufactured?
RGS Events have been working with our international manufactures and suppliers for over 50 years and have developed excellent and trusted working relationships, ensuring quality of production and reliability. These items are produced throughout our manufacturing partners in Asia.
How can I contact you?
The easiest way to reach us is by filling out the "Ask Us" form or by sending us an email. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents, please leave us a message, and we will call you back as soon as possible.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into B-Stock Events and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on B-Stock Events, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can email us your resellers certificate or fax it to (650) 241-3328.